DISSAPOINTING INSURANCE AND DAYLIGHT ******* ACCESS FEE

I'm writing this with a bleeding heart and the bad experience I have received from admin plus. I last year bought a sumsung S23 Ultra. I have lost it this year and submitted everything then my claim was approved after they tried to reject it by advising that my account is in errors. I had to send Sasha Leigh Williams another email highlighting their statement to explain how insurance and emailing them proof of payment. Than I thought that I was it the things will run smoothly not knowing that the worse is yet to come.

When I bought the phone the Telkom Device insurance declaration forms state clearly how my phone was covered with my signature. Now it comes to my Suprise that they are requesting the access fee of R5225 that's not indicated on my original contract or contract that was shared with me.its like am paying for a car access fee. The big question now is why they are not open and transparent with their customers. should they have informed me of this access fee upon our agreement I would have got myself other reasonable insurance with better service. All of a sudden, they are even offering me a device with lesser storage capacity.

I would like to advise people to be aware when buying cell phone from Telkom and they are offered this insurance...Run the opposite direction and get yourself better insurance company because it's heart breaking to pay for insurance then when you claim they are 1000 issues.