Delay in delivering device

Their service is appalling to say the least. They do not communicate, I need to follow up & they take days before responding to their emails.

On the 17th October 2022 we claimed for 2 devices, they approved the claim on the 20th & told us to pay an excess fee if R550 per device. We made a payment on the 25th October, as a result we received only 1 device on the 31st October. I have absolutely no idea why they didn't deliver both devices on the same day because we claimed for both of them on the same day and paid excess fee for both on the same day.

Today is the 16th November and we still haven't received the 2nd device everytime we all with our airtime to follow up we are being taken from pillar to post and being given a BS story that they are still following up with the delivery company and they will send an email but till to date nothing.

I sent Chantell an email but she takes forever to get back to me. I am very disappointed in their lack of honesty and their incompetence.

I want my device by the end of this week and honestly I'm being lenient because they have had close to 2 weeks since to deliver. I pay my insurance on time on a monthly basis, I paid their excess fee within the 7 days given and they told me I will have my 2 devices in 24/48 hours it's been over 2 weeks