Debited for inactive insurance

Good morning

I am disappointed at Admin plus specifically a lady called C. Minnie, she sent an email regarding my cellular insurance -+2months back that it is in arrears I followed asked with how much she responded with the amount and I think the premium owed was for 3months, now I asked her if my insurance was still active she said no whereas other months were being deducted now why would you continue debiting when insurance is inactive, I continued to email seeking clearing and how I can pay the arrears and she never responded.

Until one day I called their customer service and one lady said I owed one month and the month we were in, a debit went through after arrangement Dec or Jan I get an email that my insurance has been cancelled, now Minnie failed to answer my emails until I contacted customer care and failed to answer why was I being debited on an inactive insurance. Information was not clear at all. I need clarity on this and my insurance reinstated