Daylight ******* by telkom insurance (Adminplus )

I have submitted a claim for a lost cellular phone on the 5th February 2024. I blacklisted the phone being claimed, registered a case at SAPS and did an affidavit in compliance with the Adminplus claim conditions. Adminplus now has instructed me to blacklist a Huawei P9 lite handset that was upgraded to Huawei Mate 20 Pro and the premium was accordingly adjusted to the value of the new handset. I have went to telkom shop at Ferndale on Republic mall on several occasions trying to resolve the matter without success. On telkom system and statement that was submitted with a claim they can see Huawei Mate 20 Pro and revised premium however Adminplus insists on blacklisting Huawei P9 lite before a claim can be processed. This is a daylight ******* since I have been paying a premium for a handset with higher value than Huawei P9 lite. I have been communicating with Mr Hanny Letswalo from Adminplus, who doesn't understand the importance of a good customer care and his arrogance and unprofessionalism is out of this world. I have also sent him several emails without any response. He is always busy when i call and promises to return my calls which he never did. The only time he responded to my email is after sending an email complaining of his unprofessional behaviour of ignoring clients.