Complaint

Their interaction with customers is very bad and their turn around time to replacing insured items is not effective and efficient. I was told to pay an access amount for my phone and due to their delay in responding to emails I was informed to add another R215.00 to top up the R1899.90 which is apparently the access amount for lost or ****** phones. I was sent an apology letter for their delay in responding and am still demanded to pay the R215.00