Clain since September 2021

lost my phone last year September. I have joined the insurance with finrite i think its more than 5 years now. Finrite has been deducting the premium every month without fail.

I started claiming since September. I have been calling, sending emails but no responce. Until I phoned Telkom customer care line asked for rhe number. That when i was told that they changed the name to Admin +.

In January i stated to maling a claim.. I had all the documents. My affidavits that was made in September when i lost the phone. Fortunately they responded to my email and asked flme to send the documents and fill in a foem. Which i did. I submitted everything. But they kept. On saying that they haven't received all the documents. I sent again about 5 times.

13 January 2021

Good day,

Please find attached form.

Please complete and send to ***

Please include the following

Copy of ID

Latest Telkom statement

ITC reference

Affidavit.

Kind regards,

Vincent Fisher

25 January 2021

Good day,

Please find attached form.

Please complete and send to ***

Please include the following

Copy of ID

Latest Telkom statement

ITC reference

Affidavit.

Photo of the box of the device showing the IMEI numbers

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E: *** | W: www.adminplus.co.za

28 January 2021

Good day,

Please find attached form.

Please complete and send to ***

Please include the following

Copy of ID

Latest Telkom statement

ITC reference

Affidavit.

Photo of the box of the device showing the IMEI numbers

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E: *** | W: www.adminplus.co.za

28 January 2021

Good day,

Please find attached form.

Please complete and send to ***

Please include the following

Copy of ID

Latest Telkom statement

ITC reference

Affidavit.

Photo of the box of the device showing the IMEI numbers

From: Glenda Mfeka <***> Sent: Wednesday, 27 January ‪2021 14‬:45 To: Telkom Escalations <***> Subject: Fw:New claim: ICT ‪***‬

Good day Glenda,

There was an issue with your policy which we have sorted out with Telkom.

This is why you had been asked for the document s again so we may receive clarity on what the issue may be.

Your claim is being registered as I am typing this message.

You will receive your claim number today, I will fast track this claim for you so it may be sorted out.

Kind regards,

Vincent Fisher

Good Day,

In order for us to assist you, kindly complete the claim form linked below and attach the relevant documentation:

New Claims Submission

CLAIM FORM : https://telkom.adminplus.co.za/claim/

Please ensure that you submit the following information and documentation according to your claim:

Total Loss (Lost or ******)

• Claim form

• Affidavit

• ITC reference number

• Copy of Identity Document

• Copy of Latest Telkom Statement

• Photo of the box of the device showing the IMEI numbers

Please send your supporting documents with your claim number in the subject line to:

***

15 February 2021Good day Glenda,

There was an issue with your policy which we have sorted out with Telkom.

This is why you had been asked for the document s again so we may receive clarity on what the issue may be.

Your claim is being registered as I am typing this message.

You will receive your claim number today, I will fast track this claim for you so it may be sorted out.

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E:

15 February 2021

Good day,

Your claim has been referred for internal auditing and checking. The outcome of this will be communicated to you For any queries regarding this claim, please contact or alternatively contact the number below.

Kind regards Administration Plus ‪***‬

08 arch 2021

Good day,

Please advise what you would like for me to do with your email, would you like to cancel the insurance?

Please see below an email sent to you requesting additional information regardi9ng your claim.

EMAIL to ***

Good day,

Our appologiez for the delay in your claim.

To proceed with your claim, the following information is required:

- Kindly confirm the number that you were using at the time of lose and the network of the number.

Kindly forward this information to ***.

For any queries regarding this claim, please contact *** or alternatively contact the number below.

Kind regards

Administration Plus

‪***‬

09 March 2021

Good day,

I do apologise for the misunderstanding.

Please advise if you have a claim number so I may look into this claim for you.

Or you can send me your latest Telkom statement so I may access your policy.

I cannot give you an answer on the payments of your insurance but I can give you an update on your claim.

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E:

09 March 2021

Good day,

Thank you for providing the number you have used in the device.

We are struggling to find the usage for the device so we have had to request assistance .

Once this has been completed you will receive feedback as to the outcome of your claim.

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E: *** | W: www.adminplus.co.za

09 March 2021

Good day,

Your claim number is 49071

Your claim is being attended to and is in a process of control check.

Once this phase is complete you will receive the outcome of your claim.

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E: *** | W: www.adminplus.co.za

18 March 2021

Good day,

I have escalated your claim for further assistance.

Kind regards,

Vincent Fisher

T: ‪***‬ | F: ‪***‬ | E: *** | W: www.adminplus.co.za

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