Claim No: 0***2

I logged a claim for a lost cellphone about three weeks ago, the service has been absolutely slow. When I call for updates on the claim you hold for hours.

POP was made last week Friday and sent to the email address provided inside invoice.

I called yesterday explaining to the consultant that I do not have a cellphone and whilst making the payment on Friday had to think quick and use the email address I had at hand. They were and are completely unhelpful. Why do you take out insurance if they make unbearable for you to claim and take weeks to replace the lost item??