Claim complaint

You see when it comes to service level agreement it is vital for a company to maintain that standard, which is something that this BULL**** company do not comprehend.

Logged a claim on Friday 14th April 2023 and it need to take them 3 working days which still they failed to give feedback.

Tuesday 18th April 2023 I called these idiots and only for them to send me an email at 12:19 asking for the contact number and service provider which was in the phone when it got lost and at 12:25 I responded back to that rhetorical question asking for that information where else that would have been requested when I called in Friday 14th April 2023 morning to ask for what will be required to log my claim.

20th April 2023 I sent a follow up email asking that since I sent the requested information why haven't they responded and I got no feedback.

21st April 2023 at 11:23 I got through to a consultant by the name of Aphiwe and no help was given as she stated that after sending the feedback i must wait for an additional 24/48 hours which i find that it is INSANE.

Now I need to continue waiting on these bunch of FOOLS to respond but honestly I feel so much rage that they even fail to adhere to their own Terms & Conditions.

How is it possible that they fail dismally to communicate just simple information? Do they even value their clients?

Now I have to continue waiting for feedback which even after they failed to respond back as per their stipulated time frame, simply meaning that even after paying the access they will expect me to wait another entire month probably for them to deliver for a ****en service I have been paying them!

They clearly thinking that I'm probably high on **** and clearly they do not know who they dealing with.

Their emails are as follows: *** **For all claims** *** **Claims** *** *** **Agent**

I'm about to even send a complaint email to their complaints bucket and further to that, if no feedback is provided by 16:00pm today I'm also sending an email to the Ombudsman