Claim 77238

My claim has been going smoothly up until Admin plus delivered the incorrect device to me and when I spoke to the agent her defense for this was that she sent an email notifying me that the phone that I had paid for was out of stock an email which I did not receive. After sending the device back she comes back stating that I need to pay R2609.90 extra from the R1789.90 that I paid initially because the device that was "out of stock" but made me pay excess for it either way was now needing a shortfall payment. Something that was never stated to me on the initial email she sent. I have emailed their complaints department twice with no response and the agent has even stopped communicating with me.