Cellphone insurance claim over a month and a half WORST SERVICE EVER!?

Worst experience ever!!! DO NOT EVER THINK OF TAKING THIS INSURANCE, I REPEAT DO NOT!! I logged a claim on th 24th of August 2022,it was processed and approved. I paid the excess fee on the 20th of September and only after several follow ups did they come back to me to say they are not releasing any claims cause company went to liquidation. Why process and approve my claim and accept my excess fee and later to say no claims can be released???? Since 2019 I've never claimed and the very first time I claim they tell me this???? If hello Peter wont help I am taking this to the ombudsman. It's exactly 1 month and 2 weeks without a phone, the claims consultant Nosiphi doesn't provide feedback until I escalate several times!! Never ever will I use this insurance ever again, it's unfortunate there's no 0 rating cause that's what my rating would be