Cellphone insurance claim

I have been insured (for a telkom mobile device) with Finrite from August 2017. In February 2018 The device was unfortunately ******. A case was opened with the police and a claim subsequently put through. The dive was replaced within 3 months. When the device was replaced I called Finrite to confirm If there is anything I needed to do on my end to update the new phone details, of which I was told it was not necessary since they are the ones who dispatched the replacement and would have all details on file.

Fast forward to July 2020, I started having issues with my phone. I finally took it in to Telkom Eastgate for repairs. A claim to Finrite was put through on the 14th of August 2020. I kept following up with Finrite and being told they did not have my device booked with them for repairs and Telkom Eastgate would say they sent it to Finrite. Eventually I was asked to pay excess in October which I did. Telkom subsequently terminated their contract with Finrite and all insurance policies where handed over to Admin Plus. Initial follow ups with Admin Plus were dismissed because "they were only attending to claims put through after they signed with Telkom" and Finrite refused to entertain any communications about Telkom claims, since "they had handed over to Admin Plus. In December my phone was returned to Telkom Eastgate by Admin Plus with a message that the IMEI number is incorrect as they were only picking my original device which was ****** in Feb 2018. I refused to accept the unpaired device. As of today the 26th of January 2021, all follow ups with Admin plus are responded to by a mere, "we have escalated your query". Sadly the insurance debit order goes through every single month yet it has been evident that I better off uninsured than be insured with Telkom appointed insurers.