Cellphone claim

A common ******* happened on 27 October 2020, where my cellphone was rob. Immediately i called Telkom and blwcklist the cellphone. I got am ITC noand went same day to the police to report the phone. I got a case number amd same also i called insurance. I was send a link to summit my claim via online, with.

I did all that, untill today i dont have a phone, while said it will take 48-72 hours for replacement.

I spoke to 6 people at admin plus, ethel, monique, linda, claire and dalia.

The contract policy state i should have a telkom sim in the phone and since its a dual sim, i shoum in slot 1. And summit an affidavit via email. All that was in place, but some one at office who drafted the document, use a vodacom number instand of the telkom, while at telkom they have the right number. Link to the phone and insurance.

Dalia the supervisor saw that, but came up with lame excuse( tezting mybpulse or strength) but everytging is in the policy and policy statevclear i should have a TELKOm number in the phone.

As i am writting this, she said i should get the proof, while she can do tha also by contacting Telkom.

But hell knows, whatvthey up to.

Tje service admin plus is disgusting, lack of respect, poor integrity fpr business and pathetic *********** staff starting with supervisor who took hours to call me with poor analytical or technical excuses.

I would really appreciate your urgent help in this regard. John M P. S. The whole staff need workshop training urgently