Bad services

I made a claim on the 08/09/2023, my claims handler was Zintle Nqazeka, however somewhere along the delivery something went wrong and the device was delivered at the wrong location.I Only heard of this when i did a follow up call on the 29/09/2023.

The device was finally delivered to me on the 20/10/2023 but it was a used device.I was told by Zintle not to use the device as she wil make contact with me in regards of a new device on the 23/10/2023.Today is the 26th and i still have the used device that i now cant use after i have already paid a access fee of R750.

Im not impressed with the service at all.