Bad Service, Unfair treatment.

I was told to pay an excess fee for a device below my cover, I asked them to send list of devices I could choose from and I was told I can not choose a device. I remember very well back in 2018 Finrite insurance sent me list of devices I could choose from when I made a claim with them because they didn't have the device I insured for.

I mean who does that especially when you don't know how the client feels about the make (brand)