Bad service from Adminplus insurance and Telkom

I have a contract with Telkom, when i bought my device i was offered an insurance to cover my device. On 12/11/2020 my device was ****** and reported with my service provider to suspend my account(***) and reported with saps. On the 13th i was assisted by Terence Govender at Hillcrest telkom store in Durban to log a claim with Adminplus insurance to replace my device. On the 18th made a follow-up as there was no response or any kind of communication, and Terence said they don't deal with insurance claims, yet they are the ones who offered the adminplus insurance. On the 19th i logged an online claim with Adminplus on their website. On the 23rd i call adminplus and i was put onhold for several times with no one assisting me, then i sent an email to *** with all required documents and Ziyanda Mrubata from Adminplus rep**** and said claims department will be in touch. On the 26th as there was no response again sent an email to Ziyanda and forwarded it to *** to assist me but they never did not even a response. On the 28th sent another email an to date I have not received any kind of assistance or response.

Adminplus Policy number *** Telkom account ***

I'm very disappointed with both companies involved as they provide poor service to their customers.

All i need is for my device to be replaced.