Bad service

I was ****** and a claim was registered everything went quick then I had to pay a R2000 excess and difference of phone then they told me delivery takes 5-7 working days I've waited longer then I called in as no one responds to emails or WhatsApps then I get told that someone else signed for my phone by the name of Alicia, so does popi act not apply to admin Plus then I get promised by yumna, aphiwe and warda they will call back and the phone will be delivered till now I'm waiting, over R300 airtime and they drop calls in customers ears, they make promised they can't keep, this is customer service to them, so imagine my ID number is sitting with a stranger and not even managers follow up this is a serious a customers phone and info is with a stranger an they can't even follow up, they don't deserve to insure people the service is the worse, ur personal info is not protected at all, I'm gonna take this further, a heart patient with a baby with no phone yet they take there money every month now u can't even get help, they are just pathetic, disgusted at admin Plus insurance