Bad service

I have never received WORST SERVICE like the service I have received from Admin Plus.

After numerous attempts calling Admin Plus and requesting to speak to the supervisor, no one has called me back till date. Their supervisor is in meetings everytime I call. I guess they are still in the very same meeting even today since no one has bothered to indulge me. Perhaps their business lines do not do outbound calls.

It's been 2 weeks since I logged my claim. I put in a claim for my Phone, I sent it to the Service Centre which is an authorised repairer of Apple devices. The device was assessed and an insuarnce letter was issued to me, which I handed over to Admin Plus. Instead of paying me for my claim, I was told to pay for the replacement Phone and they will reimburse me. Even after telling them that I do not have that kind of money and that I no longer want that model since it will be phased out soon, they still refuse to pay me out. This device has been in the market for over 7 years. I asked them to give me an iStore voucher so I can purchase a new device at the iStore but they still refuse. What is the purpose of getting insurance to pay for me when I can afford it myself. To my surprise I am being told to book in the device via telkom, mind you telkom books in their repairs with the service centre I went to , therefore the same process will be followed which I have already done. Their escalation process is meaningless and fruitless. I do not understand why they refuse to pay me out for a valid claim.

Admin Plus has relentlessly taken my money every month, yet they do not want to pay for claims due. This is complete nonsense and bad service and ****************.

I will never ever ever ever recommend it to anyone.