Awful Claims Process - Very Dissatisfied Customer

The worst claims process you can ever experience. On 14th November 2021 I was pickpocketed and immediately logged a claim online with the relevant documentation. I called in on 16th Nov for an update and was then advised that my claim had been assigned to Jody Oliver and I would receive feedback from that person. I received an email and SMS stating that they were in the process of procuring my new device. I emailed Jody on 19th Nov with no response. I called on the 23rd Nov and was told that the supplier had only confirmed procurement the day before. I received an email from Jody stating that my claim has been approved and that I had to pay excess of 10% of my claim - an amount of R2300 which I paid and sent through my PoP with delivery address details the following day 24th Nov. Confirmation email received and the claim is now assigned to Monique, email states that delivery will take place within 3-7 working days. 29th Nov I send a follow-up email to Monique to follow up and get no response. I call and I'm told that the device has been scheduled with the delivery company for delivery. On 2nd Dec I email Monique, documents and PoP for an update and get no response so I call and I'm told that the device will be delivered the following week as it is already scheduled and the delivery company will be in touch with me on the day of delivery. Today 7th Dec 2021 I call for an update and am assisted by someone who is very understanding of my frustration, however all employees will be working from home from tomorrow and therefore some have already left for today which includes Monique and there's no way to get an update other than to email telkom insurance again as there is no tracking number received for my delivery as yet which leads me to believe that my device is nowhere near being delivered this week or even this year still. Let me add that calling in for updates is not as simple as it sounds, I've been placed on hold for extended periods of time every single time I call and had either no available Agents and most times have the call dropped after holding for over 10-15 minutes. Angry, frustrated and disappointed that I am paying Admin Plus insurance as well as Telkom for a device that I do not have for nearly a month!