Appalling and *********** service

I claimed for a device in October 2022 I paid my access fee with 3 days of receiving the email that my claim was approved and had to pay an excess fee. Till to date I have not received my device.

I've been calling in asking for feedback but instead I'm being given an attitude, being taken from pillar to post. Initially I was dealing with Chantell, now she is no longer working for the company and I sealy with Phumeza who in just 3 days is also not working for the company anymore and I'm being given another name & when you request to speak to the manager they are all working from home. What Nonsense company is this with *********** staff who have no cooking clue as to what they are doing. You are being put in hold for hours only to slapped with a stinking attitude and no assistance but more waiting periods.

If Telkom continues using this insurance they are most definitely going to loose their clients because even telkom is not helpful. I went to the Greenstone branch and got no assistance but they just gave me numbers to call & they can't do jerk on their side.