Adminplus Telkom Insurance

I had made a claim on the 19th of March 2023 regarding my device having to be lost, waited 48 hours for response, had no problem with that. Got a response that my claim has been approved, has to wait another 48 hours regarding the device I would be receiving, was sent an email regarding access fee of which I paid the access fee on the day the email was received. Called the insurance, and was told once the payment has reflected on their system which takes 48 hours, then I'd have to wait for 5days in order to receive my device, okay, understood. 48 hours later called the insurance to ensure the payment has reflected, indeed payment has reflected, I was then told that 4th of April, delivery was not made, thought maybe it would be the following day, still delivery not made. Then called on the 6th of April, was told it would be delivered on the day. It's approximately 4 weeks I've been waiting for my device, and what irritates the most is that the insurance company doesn't even bother to at least communicate, new day today being the 11th of April 2023 I'm still waiting on delivery.