Adminplus processes and admin is nonsense

Lost my primary phone and filled in the insurance claim online lastweek. First of all there is not even a reference number or atleast an automated email of acknowledgement for the claim logged.I have been calling on a daily basis no one answers the phones like ever. Also sent an email but there was no response, finally opted for reception where I was told a supervisor will contact me soon but nothing yet. Unfortunately both Telkom and this pathetic insurance will loose a customer in me.They say on their website this was supposed to be sorted in 48 hours. This is a joke. Not even sure if my claim is being processed or not or what documents they might still need. This is frustrating really. I never even missed a single payment. Please do better.