AdminPlus Nightmare

I have had the worst consumer experience with Adminplus than I have with any other insurance company. My phone was ****** in June and I claimed within the month. Once I had submitted my claim, no contact was made by Adminplus to let me know who my claim handler was or the status/confirmation of claim received. Early September, a consultant emails me to confirm the date of the ****** phone, I responded promptly only to have that consultant never contact me again, despite numerous follow up emails.

I tried to call and email but the calls were never answered and emails never responded to. Eventually 2 days ago (3months later) I finally got hold of a consultant over the phone only for them to tell me that some random person had closed my claim with no reason and without notifying me. Furious by this stage, the tried to escalate the problem saying I should receive a response within 48hrs. More than 48hrs later, there is still no word from Adminplus once again. Mind you, I have been paying my insurance every month since, with no phone.

Their company policy on their website says claims are resolved in a month meanwhile my experience has been 3months and counting. I have never had to engage with a more unprofessional firm. The absolute lack of contact on their part is shocking, especially considering their business nature handles urgent situations like loss/theft/damage of valuable items.

I recommend a -0/10 for this company, I cannot believe how poor this service has been. There isn't even a help contact number or email that responds when you attempt to escalate the matter. There is no direct contact to receive the same operator, it's just a mess. Wow.