Adminplus insurance

Good evening

I need your help for Adminplus insurance it been 2 months now i claimed due to lost of my phone since then from 17 February 2024 claiming the phone from Telkom Adminplus Insurance and i sent all the documents they needed even lately i sent my bank statement for proof that i do pay the insurance even on the 05 April 2024 they did deduct their money for insurance The email address of the person i was busy claiming and sent all the document that they needed is ***

Thank you in advance

My Claim number 134855