Admin Plus iStore Insurance is a joke

I have been sending emails from the 5th of October to update my banking details, I only got assistance when I called, they then said they do not update banking details on the phone so they sent me some forms to fill in, I filled in the forms and sent them back and sent multiple follow up emails, nobody responded to the emails. I called again last week and I was advised that the baking details will be updated and the debit order will go off on the 10th of November because they did not collect when they had to on the 1st. The debit order still did not go through on the 10th of November. I called again this morning to find out why the debit order hasn’t gone through and they told me that my policy is cancelled because of non payment the consultant, I think it’s Noluthando or Luthando had an attitude with me when I asked her why the policy is cancelled after so many phone calls and emails I sent them. There was even an email I sent to them saying that them not collecting is going to affect my credit profile and they did not care about it, my insurance history is also going to be cancelled because of their incompetency. Now they’re asking me questions that is the phone still in good condition, how am I being asked these questions when all I wanted was to change my banking details which took over an entire month to do. They really need to clean my record because I am not going to let this go should it affect my next insurance companies. What a flop of an insurance company. After two full years of paying with no issues. Now they said they will reinstate and deduct the money on Friday the 17th, but at this rate I don’t think that will happen, I’ve lost my trust in them. Service should be at the top for insurance companies, this is not on man.