Admin Plus insurance Useless

Lost my phone on the 15th of August 2022 and submitted the claim same day after after reporting it to the police station with the help from a Telkom shop. Made an inquiry on the 13 of Sept for the status of my claim. 1st they denied receiving it then after pushing the found it. They quiried why I sent a claim late but I disputed that by resubmitted my documents. Long story short, I hv been calling and emailing but they give me a run around. They don't respond and when they do they promise to look into it and they take forever to answer their phones. I wish for Telkom to change this company for one that's better with customer care.