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Charlotte C

1 reviews | Active since Feb 2022

11 Mar 2024, 11:39

ADMIN PLUS INSURANCE DISGUST!!!

This has rather been the most dreadful experience I have ever had. I bought my device under a Telkom contract and received a call for insurance, the lady explained that I would need to keep my telkom sim card in the device should any unforeseen incident arise and I have done that. After an unfortunate even on the 14th of February I was ****** at gun point and my claim was process 2 days after that. I had a claim specialist thats not so special on the 20th of February and advised that she could not pick up any usage from my cellphone which is weird because I have been using the device since the day of purchase and I have never taken it out, on the day of the event the police officer that was assisting me we were both calling my number (TELKOM) I am writing this review in a state to be honest and after so many calls and emails to be rejected and told that the sim card was not in the device HOW???? when I have been making and receiving calls from the same number even 7 days before the claim. I know this because I did not take it out !! When I asked them the Telkom usage report that they have receieved from Telkom I am given the run around. I AM DISGUSTED for a person that has been paying up to date and has never missed a date and now when its time to claim im being given the run around. It is the dishonesty that has me by the pits honestly!!!!

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Replies (2)
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Charlotte C's update11 Mar 2024, 13:06
Reviewer Update
I took the initiative to call Telkom myself and get the report that Admin Plus Insurance is referring to and not to my surprise the gentleman that was assisting me confirmed that that firstly, the IMEI number that I provided was the correct one and secondly, they were able to confirm usage on the day of the incident and 7 days prior that day. They have a break down of what my usage was and then I get a rejection letter from Admin Plus claims committee Mark to be specific that there was no usage detected and the sim card was not in the device on the day and 7 days prior HOW??? I still do not know and this tells me that this is daylight ******* because after almost a month being in contact with Admin Plus Insurance and then all of a sudden it took several minutes for them to tell me that there was no usage after a long wait from Telkom which I was able to acquire in 12 minutes just so by the way. I really do not understand. I wonder how many people are having the same issue as me. I want clarification and the so called usage report that they received from Telkom which is seemingly different to the one I received from a Telkom rep.
Admin Plus Insurance
Admin Plus Insurance's reply11 Mar 2024, 13:27
Official
Dear Valued Client, 

Your complaint is hereby acknowledged. 
 We will contact you shortly to discuss the matter. 
Kind regards 
Admin Plus 

Best regards,