ADMIN PLUS INSURANCE AND TELKOM INSURANCE CLAIM, BAD SERVICE!!!

If there was half a star I would definitely recommend it. I have been a Telkom customer for almost a decade now. We have a business account and all of our devices are insured. Firstly we were insured under FinRite which was the previous underwriters for Telkom. The service we received from FinRite was amazing, we never had issues when it came to claims. Then came along Admin Plus Insurance, Telkom's new insurance underwriters. Never have I received such terrible service in my life. I call in with regards to my iPhone which I put in a claim for repairs in March. I am then told, a month later, that my claim has been rejected and that my device has been sent back to the store. I then ask Marcel from Admin Plus Insurance which store is my device at and then I get told that my device hasn't left the repair center yet, that it will take 3 to 4 working days to deliver it back to the Telkom store. I then ask why couldn't they repair my device, I then get told that their policies don't cover battery repairs. Bear in mind my device was just randomly switching itself off and so being insured I sent it in for repairs. I was shocked because I've never had this issue previously with FinRite where my previous devices had the same issue. Imagine paying insurance for close to 3 years for your device, only to get told that they can't fix it. Truly disappointing!!! I am cancelling all my Telkom subscriptions and mobile device insurances I have with them. I wouldn't recommend Telkom or Admin Plus Insurance to any one. They are simply after your money and do not care about the service they provide to their customers. Telkom and Admin Plus Insurance just lost a business customer today. Truly disappointed...