Admin plus insurance

I have submitted my claim almost three months ago. I have paid access fee everything. I am still waiting on my device. There has been absolutely no communication from admin plus side. I have to call every day just to be updated. What is even more disturbing to me, is that every time I speak to them they give me a different story. Nothing that they are communicating to me makes any sense at all. First someone tells me that my device is at the repairers and will be done within 72 hours, after a week I have to phone them just to hear that my claim has not even been forwarded to the repair centre. Obviously no one knows left from right. None of the information they have been providing me has been corresponding.Last week they tell me my device is ready for pick up at Telkom.I go to Telkom they have not received any device for me. Today I phone again to hear they don't have a location on where exactly my device is............Meanwhile I have been paying my insurance without a device to even use. I am at a point where I don't even know who to contact for help. Everyone I speak to tells me something else. I have never experienced such horrific service in my life.