#99 in the insurance industry is South Africa explains all.

This is not Telkom's fault. When last have you phoned Telkom, they are actually very helpful. The only fault Telkom has is being associated with these *****s.

And honestly, the sales lady at Telkom advised me against this **** insurance.

I agree with every comment. No reply on mails and the switchboard only puts you on hold until you had enough and drop the phone.

Customer service is definitely not a priority with them so I would advise anyone to look further.