Very Bad after sales service

I bought a new bed from Adjust 4 Sleep a few years ago. All was well and the service was great.....up until now. My bed got damaged badly and my insurance requires a replacement quote. I made several calls sent emails etc. They are just not interested in helping me at all. Charlton from head office tells me they won't send a consultant to my house for a quote, as I will not buy a new bed. he eventually agreed to try and do a quote. It is now 5 days later, he ignored my calls. They won't put me on the line with him and after leaving several messages he just ignored my request. Their sales services are good, but boy just hope you don't need after-sales service. Because there is none!!!