AS
Alicia S
1 reviews | Active since Oct 2020
15 Aug 2025, 08:55
The worst service.
I dont get why they get a 5 star review. I have been struggeling to get service from these people since Tuesday. First call on Tuesday their lady was to busy to be transeferd to so she will call me back she didnt. I called the customer services yesterday (Thusrday) and finally i get the innvoice for the callout and said somone by the name Tess will call me soon. I paid yesterday at 10:44 and did not receive the call for them to arrange to do a call out to service for a bed that is stuck in the upright position. I absolutely are not getting any responses from them. Everytime I have to call them back as they do not bother to give you the courtesy to call you back. Absolutely the worst people to deal with.
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Adjust4sleep's replyOfficial
15 Aug 2025, 11:20 Dear Alicia S,
We appreciate your feedback as we endeavor to ensure we provide our customers with continued long-term support. After your contacted us, our customer care made numerous attempts to call both you and your mother on Wednesday. The call times were 10:38 (two calls), 10:39, 10:40 and again later at 12:35. As your bed was purchased 10 years ago, we did not have an e-mail address to contact you on until you sent us an e-mail on Thursday. Once you had made payment on Thursday, our Cape Town office logged the call with our JHB warehouse who would then call you to make arrangements. Clearly you were expecting a call that afternoon as you asked our Cape Town office for the JHB number which you phoned Friday early morning. Unfortunately, you spoke to a newly employed staff member who could not assist you nor transfer you to the Customer Care as she was attending a First Aid Course and the manager was transporting drivers for a mandatory eye-test. All of which we are sure added to your frustration.
While we understand your frustration and agree we could have been more reactive to your enquiries, we do feel a 1 Star rating after 10 years of service is a bit harsh and would ask you to please review it now that we have provided you with additional information you may not have been aware of.
We believe our manager has already been in contact with you to make the necessary arrangements to assist you.
Yours Sincerely,
The Team @ Adjust4Sleep
We appreciate your feedback as we endeavor to ensure we provide our customers with continued long-term support. After your contacted us, our customer care made numerous attempts to call both you and your mother on Wednesday. The call times were 10:38 (two calls), 10:39, 10:40 and again later at 12:35. As your bed was purchased 10 years ago, we did not have an e-mail address to contact you on until you sent us an e-mail on Thursday. Once you had made payment on Thursday, our Cape Town office logged the call with our JHB warehouse who would then call you to make arrangements. Clearly you were expecting a call that afternoon as you asked our Cape Town office for the JHB number which you phoned Friday early morning. Unfortunately, you spoke to a newly employed staff member who could not assist you nor transfer you to the Customer Care as she was attending a First Aid Course and the manager was transporting drivers for a mandatory eye-test. All of which we are sure added to your frustration.
While we understand your frustration and agree we could have been more reactive to your enquiries, we do feel a 1 Star rating after 10 years of service is a bit harsh and would ask you to please review it now that we have provided you with additional information you may not have been aware of.
We believe our manager has already been in contact with you to make the necessary arrangements to assist you.
Yours Sincerely,
The Team @ Adjust4Sleep
Adjust4sleep's reply15 Aug 2025, 11:20
Official
Dear Alicia S,
We appreciate your feedback as we endeavor to ensure we provide our customers with continued long-term support. After your contacted us, our customer care made numerous attempts to call both you and your mother on Wednesday. The call times were 10:38 (two calls), 10:39, 10:40 and again later at 12:35. As your bed was purchased 10 years ago, we did not have an e-mail address to contact you on until you sent us an e-mail on Thursday. Once you had made payment on Thursday, our Cape Town office logged the call with our JHB warehouse who would then call you to make arrangements. Clearly you were expecting a call that afternoon as you asked our Cape Town office for the JHB number which you phoned Friday early morning. Unfortunately, you spoke to a newly employed staff member who could not assist you nor transfer you to the Customer Care as she was attending a First Aid Course and the manager was transporting drivers for a mandatory eye-test. All of which we are sure added to your frustration.
While we understand your frustration and agree we could have been more reactive to your enquiries, we do feel a 1 Star rating after 10 years of service is a bit harsh and would ask you to please review it now that we have provided you with additional information you may not have been aware of.
We believe our manager has already been in contact with you to make the necessary arrangements to assist you.
Yours Sincerely,
The Team @ Adjust4Sleep
We appreciate your feedback as we endeavor to ensure we provide our customers with continued long-term support. After your contacted us, our customer care made numerous attempts to call both you and your mother on Wednesday. The call times were 10:38 (two calls), 10:39, 10:40 and again later at 12:35. As your bed was purchased 10 years ago, we did not have an e-mail address to contact you on until you sent us an e-mail on Thursday. Once you had made payment on Thursday, our Cape Town office logged the call with our JHB warehouse who would then call you to make arrangements. Clearly you were expecting a call that afternoon as you asked our Cape Town office for the JHB number which you phoned Friday early morning. Unfortunately, you spoke to a newly employed staff member who could not assist you nor transfer you to the Customer Care as she was attending a First Aid Course and the manager was transporting drivers for a mandatory eye-test. All of which we are sure added to your frustration.
While we understand your frustration and agree we could have been more reactive to your enquiries, we do feel a 1 Star rating after 10 years of service is a bit harsh and would ask you to please review it now that we have provided you with additional information you may not have been aware of.
We believe our manager has already been in contact with you to make the necessary arrangements to assist you.
Yours Sincerely,
The Team @ Adjust4Sleep