1 reviews | Active since Jan 2012
Initially, the bed and installation were well received
Initially, the bed and installation were well received. Unfortunately, the bed was problematic ftom the date of installation. After their technicians attended to it numerous times, the problems remained unresolved. Also, my initial request for a firm mattress was declined, and they took it upon themselves to provide a super soft mattress due to my light weight, this was admitted by one of their company representatives. I have formally requested the sale to be canceled as I have only had this bed for less than a month, and my monies returned. This request has been declined. I am extremely disappointed taking into account that this is a very, very expensive product. I will not recommend doing business with them.
We are sorry that you had a poor initial experience with us, this unfortunately sometimes happens with electronic goods. However, you can be assured that in the rare instances that something does go wrong, that we are there to assist and that our meaningful guarantees are in place. The problem experienced was possibly caused by an intermittent on the motor - in itself difficult to diagnose. Once we diagnosed what we felt was the cause, we replaced both the motor and control as a precaution. This was done on-site by one of our technicians.
We have no record of your request for a firm mattress prior to the order or delivery and it is a very subjective matter. We allocate the mattress feel depending on the clients weight. These parameters have been devised with over a decades experience and we continually review and fine tune it.
We do appreciate your positive comments on the initial experience and installation and we will be of service to you should you require us in the future.
Kindest regards,
The Adjust4Sleep Team
We are sorry that you had a poor initial experience with us, this unfortunately sometimes happens with electronic goods. However, you can be assured that in the rare instances that something does go wrong, that we are there to assist and that our meaningful guarantees are in place. The problem experienced was possibly caused by an intermittent on the motor - in itself difficult to diagnose. Once we diagnosed what we felt was the cause, we replaced both the motor and control as a precaution. This was done on-site by one of our technicians.
We have no record of your request for a firm mattress prior to the order or delivery and it is a very subjective matter. We allocate the mattress feel depending on the clients weight. These parameters have been devised with over a decades experience and we continually review and fine tune it.
We do appreciate your positive comments on the initial experience and installation and we will be of service to you should you require us in the future.
Kindest regards,
The Adjust4Sleep Team