IS
Ian S
1 reviews | Active since May 2023
11 May 2023, 13:26
Disappointed
Lady phoned and asked me a single question where I was asked to rate the service and product combined in one rating. This is just not feasible. Service was 5 star; product 2 star.
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Adjust4sleep's replyOfficial
11 May 2023, 15:01Dear Ian S,
We are sorry to hear you feel that way as we welcome all feedback, including criticism, so that we can improve our service and products and you were welcomed to rate both our product and service on that call and voice any concerns. That is why we ask all our customer to rate our products and service on delivery (you scored us three top marks for service, delivery and quality of product) and again 2 weeks after delivery where you scored us 4 out of 5. As we have no record of any dissatisfaction expressed by yourself, we will have someone from our customer care department contact you to see how we can help.
Kindest regards,
The Adjust4Sleep Team
We are sorry to hear you feel that way as we welcome all feedback, including criticism, so that we can improve our service and products and you were welcomed to rate both our product and service on that call and voice any concerns. That is why we ask all our customer to rate our products and service on delivery (you scored us three top marks for service, delivery and quality of product) and again 2 weeks after delivery where you scored us 4 out of 5. As we have no record of any dissatisfaction expressed by yourself, we will have someone from our customer care department contact you to see how we can help.
Kindest regards,
The Adjust4Sleep Team
Adjust4sleep's reply11 May 2023, 15:01
Official
Dear Ian S,
We are sorry to hear you feel that way as we welcome all feedback, including criticism, so that we can improve our service and products and you were welcomed to rate both our product and service on that call and voice any concerns. That is why we ask all our customer to rate our products and service on delivery (you scored us three top marks for service, delivery and quality of product) and again 2 weeks after delivery where you scored us 4 out of 5. As we have no record of any dissatisfaction expressed by yourself, we will have someone from our customer care department contact you to see how we can help.
Kindest regards,
The Adjust4Sleep Team
We are sorry to hear you feel that way as we welcome all feedback, including criticism, so that we can improve our service and products and you were welcomed to rate both our product and service on that call and voice any concerns. That is why we ask all our customer to rate our products and service on delivery (you scored us three top marks for service, delivery and quality of product) and again 2 weeks after delivery where you scored us 4 out of 5. As we have no record of any dissatisfaction expressed by yourself, we will have someone from our customer care department contact you to see how we can help.
Kindest regards,
The Adjust4Sleep Team