CP
Cindy P
1 reviews | Active since Jul 2011
14 Nov 2023, 14:44
Bad experience overall and overpriced product that under delivers on promises
I bought an adjustable bed from Healthcare Mobility Africa also known as Adjust for Sleep. It was overpriced and ended up not being used as it did not deliver on the promises. The after sales service is arrogant and I feel they don't value their customers. To move the bed, it has to be dis-assembled and re-assembled for just under R2k. I hate being malicious, especially in these hard times, but companies need to learn that customer experience, selling at the right price (not for greed) and after sales service is essential for success. Also please get back to your customers when they whatsapp, leave messages without the arrogance please.
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Replies (2)
Adjust4sleep's replyOfficial
15 Nov 2023, 11:59Dear Cindy,
We strive to provide our customers with the best service, products and after sales service and we are sorry that you feel we have let you down in this regard. We do charge a fee to move and reassemble a bed to another address as we allocate one of our vans and two technicians to complete the work. In regards with your comments with WhatsApp, we sent you some requested information on WhatsApp and rep**** to all your messages as far as we can see. We apologize again if you felt that your last message, which was a statement, had an expectation of a reply.
We are happy to assist you, however, there may be charges to services which are not warranty related.
Kindest regards,
The Team @ Adjust4Sleep
We strive to provide our customers with the best service, products and after sales service and we are sorry that you feel we have let you down in this regard. We do charge a fee to move and reassemble a bed to another address as we allocate one of our vans and two technicians to complete the work. In regards with your comments with WhatsApp, we sent you some requested information on WhatsApp and rep**** to all your messages as far as we can see. We apologize again if you felt that your last message, which was a statement, had an expectation of a reply.
We are happy to assist you, however, there may be charges to services which are not warranty related.
Kindest regards,
The Team @ Adjust4Sleep
Adjust4sleep's reply15 Nov 2023, 11:59
Official
Dear Cindy,
We strive to provide our customers with the best service, products and after sales service and we are sorry that you feel we have let you down in this regard. We do charge a fee to move and reassemble a bed to another address as we allocate one of our vans and two technicians to complete the work. In regards with your comments with WhatsApp, we sent you some requested information on WhatsApp and rep**** to all your messages as far as we can see. We apologize again if you felt that your last message, which was a statement, had an expectation of a reply.
We are happy to assist you, however, there may be charges to services which are not warranty related.
Kindest regards,
The Team @ Adjust4Sleep
We strive to provide our customers with the best service, products and after sales service and we are sorry that you feel we have let you down in this regard. We do charge a fee to move and reassemble a bed to another address as we allocate one of our vans and two technicians to complete the work. In regards with your comments with WhatsApp, we sent you some requested information on WhatsApp and rep**** to all your messages as far as we can see. We apologize again if you felt that your last message, which was a statement, had an expectation of a reply.
We are happy to assist you, however, there may be charges to services which are not warranty related.
Kindest regards,
The Team @ Adjust4Sleep
CP
Cindy P's updateReviewer Update
15 Nov 2023, 13:09I don't feel you have left me down, you HAVE let me down. It's a FACT not based on emotion. You are overpriced, you under deliver on promises, I have to resort to threats to get Chilton / Charlton to call me back. Same with Mitch Alexander. The arrogance is palpable.
Your sorry marketing tactic does not work with me. I'm escalating your false advertising on the data you claim to have a high % of happy customers, which you cannot prove.
Your sorry marketing tactic does not work with me. I'm escalating your false advertising on the data you claim to have a high % of happy customers, which you cannot prove.
CP
Cindy P's update15 Nov 2023, 13:09
Reviewer Update
I don't feel you have left me down, you HAVE let me down. It's a FACT not based on emotion. You are overpriced, you under deliver on promises, I have to resort to threats to get Chilton / Charlton to call me back. Same with Mitch Alexander. The arrogance is palpable.
Your sorry marketing tactic does not work with me. I'm escalating your false advertising on the data you claim to have a high % of happy customers, which you cannot prove.
Your sorry marketing tactic does not work with me. I'm escalating your false advertising on the data you claim to have a high % of happy customers, which you cannot prove.