TW
Thomas W
1 reviews | Active since Aug 2022
31 Aug 2022, 17:20
Adjust4sleep
Big problem is that the battery back-up system is not rechargeable. New batteries need to be fitted every time.
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Adjust4sleep's replyOfficial
01 Sept 2022, 09:20Dear Thomas W,
Thank you for your review and we appreciate you feedback. The 9v battery fitted to your bed motor is only intended for emergency use, for example if you were watching TV and the power suddenly went off and you needed to lower the bed to sleep in. This battery will only work for a few times before needing to be replaced. Unfortunately in South Africa we have bouts of loadshedding and there are certain areas that suffer power failures quite often. I can recommend getting a small UPS (a ***KVA will be more than sufficient and run both your bed and massage system) if you often experience power failures or loadshedding resumes.
Again we thank you for your feedback and we will in future advise our clients that purchasing a UPS for their beds is a good idea particularly with the situation we find ourselves in.
On reflection, we hope that your experience of our service and enjoyment of our adjustable bed may convince you to improve your review rating.
Yours in Sleep
The Adjust4Sleep Team
Thank you for your review and we appreciate you feedback. The 9v battery fitted to your bed motor is only intended for emergency use, for example if you were watching TV and the power suddenly went off and you needed to lower the bed to sleep in. This battery will only work for a few times before needing to be replaced. Unfortunately in South Africa we have bouts of loadshedding and there are certain areas that suffer power failures quite often. I can recommend getting a small UPS (a ***KVA will be more than sufficient and run both your bed and massage system) if you often experience power failures or loadshedding resumes.
Again we thank you for your feedback and we will in future advise our clients that purchasing a UPS for their beds is a good idea particularly with the situation we find ourselves in.
On reflection, we hope that your experience of our service and enjoyment of our adjustable bed may convince you to improve your review rating.
Yours in Sleep
The Adjust4Sleep Team
Adjust4sleep's reply01 Sept 2022, 09:20
Official
Dear Thomas W,
Thank you for your review and we appreciate you feedback. The 9v battery fitted to your bed motor is only intended for emergency use, for example if you were watching TV and the power suddenly went off and you needed to lower the bed to sleep in. This battery will only work for a few times before needing to be replaced. Unfortunately in South Africa we have bouts of loadshedding and there are certain areas that suffer power failures quite often. I can recommend getting a small UPS (a ***KVA will be more than sufficient and run both your bed and massage system) if you often experience power failures or loadshedding resumes.
Again we thank you for your feedback and we will in future advise our clients that purchasing a UPS for their beds is a good idea particularly with the situation we find ourselves in.
On reflection, we hope that your experience of our service and enjoyment of our adjustable bed may convince you to improve your review rating.
Yours in Sleep
The Adjust4Sleep Team
Thank you for your review and we appreciate you feedback. The 9v battery fitted to your bed motor is only intended for emergency use, for example if you were watching TV and the power suddenly went off and you needed to lower the bed to sleep in. This battery will only work for a few times before needing to be replaced. Unfortunately in South Africa we have bouts of loadshedding and there are certain areas that suffer power failures quite often. I can recommend getting a small UPS (a ***KVA will be more than sufficient and run both your bed and massage system) if you often experience power failures or loadshedding resumes.
Again we thank you for your feedback and we will in future advise our clients that purchasing a UPS for their beds is a good idea particularly with the situation we find ourselves in.
On reflection, we hope that your experience of our service and enjoyment of our adjustable bed may convince you to improve your review rating.
Yours in Sleep
The Adjust4Sleep Team