CR
Cookie R
1 reviews | Active since Jan 2023
14 Jan 2023, 08:59
Adjust4sleep Bed
Sorry to say.. this was the worst experience ever. From purchasing to having the bed. Please don’t get over excited about the “massage” part, it’s not even a massage bed. The bed is too small. Too expensive for no reason. Actually not worth the price at all. I have it now for a year, really a waste of money. Consultants are not around.. need special appointments to view your complaints. 👎🏻👎🏻
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Adjust4sleep's replyOfficial
16 Jan 2023, 09:49Dear Cookie R,
We are disappointed that you have decided to publish a complaint without contacting us regarding any concerns you may have had. The only contact we have on record since you took delivery of your bed in April 2022 was in June of 2022 when one of the motors was not working correctly. We arranged for a technician to come to your home by appointment and replaced the motor under warranty without any question. On the day of your order, the Consultant designed the bed with you and you selected the queen size and the length. If you wished to have the bed larger, you had the opportunity to purchase the King size and even extend its length. We have 20 Consultants across the country that assist our clients with the design and purchased of our products and we have 7 teams who are tasked with deliveries, installations and doing site visits for any Customer Care queries. This is the reason we schedule an appointment to assist our customers. We will contact you shortly and see if we can assist you in any way.
Yours Faithfully
The Adjust4Sleep Team
We are disappointed that you have decided to publish a complaint without contacting us regarding any concerns you may have had. The only contact we have on record since you took delivery of your bed in April 2022 was in June of 2022 when one of the motors was not working correctly. We arranged for a technician to come to your home by appointment and replaced the motor under warranty without any question. On the day of your order, the Consultant designed the bed with you and you selected the queen size and the length. If you wished to have the bed larger, you had the opportunity to purchase the King size and even extend its length. We have 20 Consultants across the country that assist our clients with the design and purchased of our products and we have 7 teams who are tasked with deliveries, installations and doing site visits for any Customer Care queries. This is the reason we schedule an appointment to assist our customers. We will contact you shortly and see if we can assist you in any way.
Yours Faithfully
The Adjust4Sleep Team
Adjust4sleep's reply16 Jan 2023, 09:49
Official
Dear Cookie R,
We are disappointed that you have decided to publish a complaint without contacting us regarding any concerns you may have had. The only contact we have on record since you took delivery of your bed in April 2022 was in June of 2022 when one of the motors was not working correctly. We arranged for a technician to come to your home by appointment and replaced the motor under warranty without any question. On the day of your order, the Consultant designed the bed with you and you selected the queen size and the length. If you wished to have the bed larger, you had the opportunity to purchase the King size and even extend its length. We have 20 Consultants across the country that assist our clients with the design and purchased of our products and we have 7 teams who are tasked with deliveries, installations and doing site visits for any Customer Care queries. This is the reason we schedule an appointment to assist our customers. We will contact you shortly and see if we can assist you in any way.
Yours Faithfully
The Adjust4Sleep Team
We are disappointed that you have decided to publish a complaint without contacting us regarding any concerns you may have had. The only contact we have on record since you took delivery of your bed in April 2022 was in June of 2022 when one of the motors was not working correctly. We arranged for a technician to come to your home by appointment and replaced the motor under warranty without any question. On the day of your order, the Consultant designed the bed with you and you selected the queen size and the length. If you wished to have the bed larger, you had the opportunity to purchase the King size and even extend its length. We have 20 Consultants across the country that assist our clients with the design and purchased of our products and we have 7 teams who are tasked with deliveries, installations and doing site visits for any Customer Care queries. This is the reason we schedule an appointment to assist our customers. We will contact you shortly and see if we can assist you in any way.
Yours Faithfully
The Adjust4Sleep Team