Based on recent customer reviews, Adidas.com is facing significant dissatisfaction from South African online shoppers. A recurring theme is prolonged delays in processing refunds and collecting returned items, with customers consistently mentioning weeks of waiting without resolution. Shoppers frequently express frustration with unresponsive call centres, non-functional contact channels, and unreliable courier partners such as DPD Laser and Courier-it SA. While product quality and packaging receive occasional praise, the overall sentiment reflects deep concerns around post-purchase service, communication breakdowns, and a perceived lack of accountability from the brand.
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Adidas.com
How is Adidas.com rated on Hellopeter?
Hellopeter has tracked Adidas.com across 16 reviews. Adidas.com hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Adidas.com? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2013
Poor Service!
I logged a return on the 27th of July. I received an email that the couriers will collect the parcel between 2-3 business working days. No one collected the package. The following Week I emailed Adidas again and say Couriers did not collect the package. I was told couriers have a backlog. I sent emails every week same story couriers. I called Adidas no answer. I sent messages on social media no response. Till today no couriers collected the package.
1 reviews | Active since Dec 2013
Poor Service!
I logged a return on the 27th of July. I received an email that the couriers will collect the parcel between 2-3 business working days. No one collected the package. The following Week I emailed Adidas again and say Couriers did not collect the package. I was told couriers have a backlog. I sent emails every week same story couriers. I called Adidas no answer. I sent messages on social media no response. Till today no couriers collected the package.
1 reviews | Active since Aug 2014
Shoe discoloration
Bought a pair of Adidas Gazelle's in February 2025. During July 2026 I noticed that the one shoe has discolored so much, that I can not wear it anymore as a pair because if the difference in colour. Adidas must shrugs their shoulders stating that 6 months has passed. Even the soul of the discolored shoe is pulling away, which for me definitely shows that the shoe is a dud.
1 reviews | Active since Aug 2014
Shoe discoloration
Bought a pair of Adidas Gazelle's in February 2025. During July 2026 I noticed that the one shoe has discolored so much, that I can not wear it anymore as a pair because if the difference in colour. Adidas must shrugs their shoulders stating that 6 months has passed. Even the soul of the discolored shoe is pulling away, which for me definitely shows that the shoe is a dud.
1 reviews | Active since Nov 2020
Adida bad customer service !
We received an Adida voucher after completing the Sanlam marathon (if you ran with a pair of adidas). We were told that purchases are only online, we did that and our item were delivered. On arrival we discovered that they supp**** us with the incorrect size (we ordered correct, they supp**** incorrect) we contacted customer service and advised about the incorrect size. We sent the incorrect shoe back requesting the correct size. The item we bought was on sale as the time, no they are asking us the full price as the sale item is no longer and normal price applies. Back and forth explaining that it was their fault not ours, how can they expect me to pay the full price when they supp**** me incorrectly, no im being told i have to pay from my pocket and then request a refund, of which on the sale price they will refund. How was this my fault, really, all you had to do was replace the size as you supp**** me incorrectly? i am still waiting on feedback, no one can assist. Adidas is a well branded company, but this is how you treat you valued customers, we always purchase thousands of rands of merchandise especially the marathons, this is unacceptable! Very disappointed.
1 reviews | Active since Nov 2020
Adida bad customer service !
We received an Adida voucher after completing the Sanlam marathon (if you ran with a pair of adidas). We were told that purchases are only online, we did that and our item were delivered. On arrival we discovered that they supp**** us with the incorrect size (we ordered correct, they supp**** incorrect) we contacted customer service and advised about the incorrect size. We sent the incorrect shoe back requesting the correct size. The item we bought was on sale as the time, no they are asking us the full price as the sale item is no longer and normal price applies. Back and forth explaining that it was their fault not ours, how can they expect me to pay the full price when they supp**** me incorrectly, no im being told i have to pay from my pocket and then request a refund, of which on the sale price they will refund. How was this my fault, really, all you had to do was replace the size as you supp**** me incorrectly? i am still waiting on feedback, no one can assist. Adidas is a well branded company, but this is how you treat you valued customers, we always purchase thousands of rands of merchandise especially the marathons, this is unacceptable! Very disappointed.
1 reviews | Active since Aug 2014
Disgusting customer service
I bought shoes for a baby In Feb a week later discovered they didn't fit, logged a return till today I still have not been refunded. It's been a horrendus experience. It's the last time I'm buying online 🤢
1 reviews | Active since Aug 2014
Disgusting customer service
I bought shoes for a baby In Feb a week later discovered they didn't fit, logged a return till today I still have not been refunded. It's been a horrendus experience. It's the last time I'm buying online 🤢
1 reviews | Active since Apr 2026
adidas south africa LIES ABOUT PAYING REFUNDS
i bought gym wear last month on the 13 of march 2026 ,i had to return the clothes due to the ridiculous sizing and to this day i am still waiting for my refund .when i enquire they tell me they have sent the refund to original payment method knowing very well they didnt 'bank' the refund on their end .so if you say you sent the refund then where is it ??why havent i received IT 27 days later??
1 reviews | Active since Apr 2026
adidas south africa LIES ABOUT PAYING REFUNDS
i bought gym wear last month on the 13 of march 2026 ,i had to return the clothes due to the ridiculous sizing and to this day i am still waiting for my refund .when i enquire they tell me they have sent the refund to original payment method knowing very well they didnt 'bank' the refund on their end .so if you say you sent the refund then where is it ??why havent i received IT 27 days later??
1 reviews | Active since Aug 2014
Returns are a nightmare at Adidas
I have been trying to return a pair of sneakers for the last week, counting the grains of rice in a packet is probably easier. I'm so disappointed because I wanted to buy a bigger size of the same shoe I'm having second thoughts.
1 reviews | Active since Aug 2014
Returns are a nightmare at Adidas
I have been trying to return a pair of sneakers for the last week, counting the grains of rice in a packet is probably easier. I'm so disappointed because I wanted to buy a bigger size of the same shoe I'm having second thoughts.
1 reviews | Active since Aug 2014
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!
1 reviews | Active since Aug 2014
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!