Zero support from Adidas Online

I regret buying from Adidas online.

They don't give status updates on returns. Not only that, but they can't understand English.

Try to contact them. Stated my query, then two days later they responded and asked me what I want. Sigh, so I again I asked my question.

Now two days later again the person says huh my query is unclear and they don't understand.

Adidas, you should focus on employing people who at least have a brain and can read and write.

Appalling.

I wonder if I will ever get my refund. For all I know the courier ran off with the parcel and I still wouldn't know, because they didn't give any tracking updates for the return 10 days ago.