1 reviews | Active since Nov 2016
Worst service ever
<p>I bought a show from Adidas.co.za and when the shoe came I fit it on and it was a entire size smaller.<br />Apparently Adidas thinks it's cool to sell you a shoe that's one size smaller than what it says on the shoe.<br />I then spoke to customer care and told them that the shoe that was delivered was way too small for me and I would like to return it. (I wore it for 30mins, the shoe was brand new). I then sent them pictures of the shoes (uppon their request) and I got a call 2 days later telling me that they won't be taking it back. I told them that the shoes was brand new and in excellent condition since I had hardly worn it, but still they wouldn't take it back.<br /><br />Avoid adidas online please, it's seriously a pretty selfish place to shop from, the shoes was hours old and they couldn't even think twice about their customers to take it back and give me a bigger size.</p>
Good day Jade
My name is Candice Jacobs in Customer Service based at adidas Head Office in Cape Town. I apologise for the late response to your query.
Our policy for returning items to exchange for either a different size or colour , the item has to be in a resellable condition. We cannot resell if the item shows any signs of wear as another customer wont be to happy about that if we sold it to them.
For future online purchase kindly take above into consideration to make your online shopping experience more enjoyable.
Im so sorry that you were not happy with your purchase and hope you understand.
Kindest Regards.
Candice Jacobs
adidas SA (Pty) Ltd- CT Office
Good day Jade
My name is Candice Jacobs in Customer Service based at adidas Head Office in Cape Town. I apologise for the late response to your query.
Our policy for returning items to exchange for either a different size or colour , the item has to be in a resellable condition. We cannot resell if the item shows any signs of wear as another customer wont be to happy about that if we sold it to them.
For future online purchase kindly take above into consideration to make your online shopping experience more enjoyable.
Im so sorry that you were not happy with your purchase and hope you understand.
Kindest Regards.
Candice Jacobs
adidas SA (Pty) Ltd- CT Office
