Worse service ever from Adidas online

I ordered a pair of shoes from [URL Removed] and they sent me a confirmation that my order will be delivered between the 23rd and 24th March 2016. On the 23rd I called the Adidas online customer care centre and requested the consulted to notify the courier company they should call me prior to delivering the parcel because I'm on leave the 24th March. I went to work on the Thursday the 24th to wait for my order and during the wait I called the Adidas customer care centre requesting a status update and they said the courier guy will be at my work place at 13:45 and I should wait for him, I waited until 14:15 no one showed, whiles on my way home I got an email from the receptionist at my work place saying there is a courier guy looking for me. I drove back to work and when I got there Courier guy had left with my parcel. I caled the courier company and they said theres nothing they can do, then I called Adidas online again and they said I should wait until 17:00 the driver is on his way. I wait for the driver until 18:00 and he didn't show up. This is poor service at its worst, its bad enough I had to wait a full week for them to dispatch the order to me now I have to wait another week