1 reviews | Active since May 2016
What pathetic customer service wow
<p>I received two running sweaters for my birthday ,one light green and one light orange. I am a runner so I like wearing these types of running Tees. I noticed that both sweaters on the front are fluffing up which was weird and it started to look ugly. So I went to the shop I asked a sales lady is this normal of the product to do this she said no so I asked can't I exchange for new one I don't have a receipt as it was a gift she said nope I can't I told her again I don't want any money just a replacement or some other sweater for the same value. She said no there was nothing I could do. By this time I was so angry I mean I ***** the brand and clothing I only wear Adidas so I was shocked to get service so poor. Wow it just shows no after sales customer service. I would like this to be sorted out please as I am running a race Sunday and would like to use my sweater. </p>
Still waiting for Adidas excellent customer service Wow not even a email of acknowledgement.
Still waiting for Adidas excellent customer service Wow not even a email of acknowledgement.
Still no call or email no contact what so ever is this what you call customer service no wonder there are so many compliants . I want this sorted out before the weekend. I need my clothes for my trail run. ???????
Still no call or email no contact what so ever is this what you call customer service no wonder there are so many compliants . I want this sorted out before the weekend. I need my clothes for my trail run. ???????
Wow I must say your customer service stinks with a capital S !!!!! Is this is the way you treat your customers I will not purchase any more products from your brand and I will tell all my family and friends to tell their friends not to shop from your stores. This will have a ripple effect and surely then you will treat customers better.
An unhappy customer
Wow I must say your customer service stinks with a capital S !!!!! Is this is the way you treat your customers I will not purchase any more products from your brand and I will tell all my family and friends to tell their friends not to shop from your stores. This will have a ripple effect and surely then you will treat customers better.
An unhappy customer
Good day Chirvan
Thank you for your mail.
Our adidas account with Hello Peter was inactive for a period of time , we are now up and running again therefore we are only responding to your complaint now - apologies therefor.
I have reviewed your complaint - it becomes very difficult if proof of purchase cannot be provided for exchanges or defect returns. I will esceate your query to the Area Manager for adidas OR & FOC stores in CT to make a final decision and get in contact with you.
Kindest Regards.
Porschia Harris
adidas SA (Pty) Ltd
Good day Chirvan
Thank you for your mail.
Our adidas account with Hello Peter was inactive for a period of time , we are now up and running again therefore we are only responding to your complaint now - apologies therefor.
I have reviewed your complaint - it becomes very difficult if proof of purchase cannot be provided for exchanges or defect returns. I will esceate your query to the Area Manager for adidas OR & FOC stores in CT to make a final decision and get in contact with you.
Kindest Regards.
Porschia Harris
adidas SA (Pty) Ltd
Good morning Porschia,
Finally an acknowledgement to my complaint.
Would it be rather easy to ask the person who gave my gift to provide me with proof of purchase ???? Who does that ??? Then one would see exactly how much the gift costed.
I am sure not even you would present a gift bearing a price tag. This is the first time ever that I been told that one should always keep proof of purchase if it was a gift. I just think that your reply makes it even more difficult to trust the brand of asked such a request.
I received many gifts with no proof of purchase and if there was a problem i jist take it to the store and **** with out any problems do I get a new item or a gift voucher. I don't want to mention which store just have a look at my posts made here and you will see how the other companies respond without asking or saying its difficult to prove with out proof of purchase. Maybe you should take a page out of their book.
Do you what ! just from your responce I don't even feel like having this resolved as it just shows me what you think of a customer.
Good morning Porschia,
Finally an acknowledgement to my complaint.
Would it be rather easy to ask the person who gave my gift to provide me with proof of purchase ???? Who does that ??? Then one would see exactly how much the gift costed.
I am sure not even you would present a gift bearing a price tag. This is the first time ever that I been told that one should always keep proof of purchase if it was a gift. I just think that your reply makes it even more difficult to trust the brand of asked such a request.
I received many gifts with no proof of purchase and if there was a problem i jist take it to the store and **** with out any problems do I get a new item or a gift voucher. I don't want to mention which store just have a look at my posts made here and you will see how the other companies respond without asking or saying its difficult to prove with out proof of purchase. Maybe you should take a page out of their book.
Do you what ! just from your responce I don't even feel like having this resolved as it just shows me what you think of a customer.
Wow just look how long they take to find out by the area manager lol what a joke. I will now tell all my family and friends how pathetic is your customer service and what poor excuse you came up with. I will ratber choose to buy good from another brand whete I get excellent customer service.
Wow just look how long they take to find out by the area manager lol what a joke. I will now tell all my family and friends how pathetic is your customer service and what poor excuse you came up with. I will ratber choose to buy good from another brand whete I get excellent customer service.