Website Broken & No Help Received

I recently tried to buy Yeezys on Adidas's online store, I went online on my mobile device like usual and clicked the buy link. However the button went to the wrong shoe, a shoe that is not even being sold anymore and so I missed my chance at buying the new Yeezys I had been waiting for.

I sent an email to their online support which have not gotten back to me for a few hours. Eventually I phoned customer support to complain and they basically could only apologize but offered no help whatsoever, not even really sounding like they even cared.

I hope this goes as a warning for those trying to get any support for the online store. They are not helpful at all even when their website is broken.