Warning: Adidas Fails to Process Refunds and Provide Clear Communication

I'm writing to issue a strong warning to fellow consumers regarding Adidas and their handling of refunds. I've experienced severe issues with their customer service following an online order that went awry. Here are the facts:

Order Date: 15 December 2024 Total Amount Paid: Over R3197

Timeline of Issues: 15 December 2024: Order placed. Significant Delays: Numerous unmet promises for updates, compounded by high order volumes. 29 December 2024: Received email request to review items I hadn't received. 31 December 2024: Email promised a refund of R839 for an unshipped item, which never materialized. 4 January 2025: Requested refunds for remaining items due to incorrect sizing. 14 January 2025: Notified of a refund being processed, which was never completed. 25 January 2025 & 2 February 2025: Provided proof of purchase and non-refund to Adidas, with no resolution. 03 Feb 2025: Spoke to a consultant online

Latest Update from Adidas (3 Feb 2025): This morning, an online consultant informed me that the delay was due to a payment processor issue in South Africa, which has supposedly now been resolved. The team is currently processing refunds manually but has not provided a specific date for completion. They have asked for an additional 3 to 5 days to potentially resolve the issue and credit the refund. Whether this is just another excuse after I have been waiting for weeks.

Current Situation: Adidas has not only failed to refund over R3000 but has also failed to adhere to their 14-day refund policy, leaving me out of pocket and without the products. Their customer service has been unhelpful, providing no clear answers or resolutions. In response to this ongoing issue, I have lodged a formal complaint with the Office of Consumer Protector.

I am committed to sharing my negative experience on all social media platforms to alert others about this brand's lackluster customer service and failure to process refunds. My aim is to ensure that potential customers are aware and cautious when dealing with Adidas online.

Warning to Others: Be cautious when ordering from Adidas online. The lack of effective communication and failure to fulfill refund commitments have been incredibly frustrating and financially straining. Let's help each other stay informed and protected from such disappointing service.