WAITING FOR REDFUND SINCE NOVEMBER 2022

I have been struggling with a refund since November 2022.

i had bought toddler sneakers online on the 16th and 17th of November 2022 (AZA***9 and AZA***9) only for both my transactions to be cancelled. I called the contact center wanting to know why both transactions were cancelled. I was told that the shoe was out of stock but was showing as available on the system which was an error on Adidas side.

I was the assured that my money would be refunded back to me within 7-14days. 14days passed there was still no refund i called again and i was told it was paid and i asked for proof as the funds had not reflected in my account the consultant said he would send it but it was never. I kept calling and sending emails still to no satisfaction till date.

I do not understand why it has not been paid my last interaction with Adidas was on the 31/01/2023 and my matter was "escalated" and i am still waiting. No one ever bothers to respond to emails or provide feedback. This is beyond poor service on so may levels! Can i be refunded what is due to me