NS
Nico S

1 reviews | Active since Oct 2016

04 Oct 2016, 07:11

Value for money

<p>I bought a pair of Adidas Blades, which is quite an expensive shoe. I occasionally wear them as they are part of my most favourite takkies. </p> <p> </p> <p>To my disappointment, the studs on these shoes have been dropping off and unfortunately I have has not success with getting hold someone that could assist me. I visited a branch in Cape Town and they then provided me with the contact number of the area manager Austin. </p> <p> </p> <p>I contacted Austin and he advised that I sent him pictures of the barcode on the inside of the shoe, which I gladly did as it appeared that I have found someone that will be able to assist me, only to be dissapointed once more. </p> <p> </p> <p>I was told that this particaular shoes was released in August 2015 and is now more then a year old and because I have no proof of purchase, they would not be able to assist me.</p> <p> </p> <p>Being such an expensice shoes and Adidas being a world wide brand, it is dissapointing how their service and quality does not match slogan " Impossible is nothing". </p> <p> </p> <p>I am not seeking freebies, I just want my problem to be resolved, but it appears that this is not the case. I will share my experience wherever I go and tell everyone of the bad quality and service that I've received if this is not resoved soon. </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Adidas
Adidas's reply06 Oct 2016, 10:34
Official

Good day Nico

Thank you for your mail.

My name is Porschia Harris and I work at adidas Head Office in Cape Town, based at the same offices as Jean Austin.

I have discussed the above matter with Jean who has done a full assesment on your query and due to various factors reached his decision. The style in question being ranged two years ago and because our policy allows for returns within a six month period only as well as the assesment made on the shoes from the pictures you sent concluded to his decision.

Kindest Regards.

Porschia Harris

adidas SA (Pty) Ltd

Best regards,