Unresolved Order and Refund – Order Placed on 28/05/2025

Dear Adidas Customer Service,

I am writing to express my dissatisfaction with the service I have received regarding my recent order placed on 28/05/2025. As of today, 22/07/2025, I have neither received the order nor a refund.

I was informed that an investigation is underway, but despite the time that has passed, there has been no resolution or meaningful update. What’s particularly disappointing is that I have been a loyal customer and have never experienced an issue with previous orders. However, in this case, the lack of communication and clarity is deeply frustrating.

I kindly request a prompt resolution—either the delivery of my order or a full refund.

I look forward to your urgent response.

Kind regards, Yolande