Unreliable service by Adidas

Hi Adidas

This email relates to my concern about an order for return. I have written to you several times expressing my dissatisfaction with your customer service which has proven to be very fustrating and unreliable. I have extended my patience to you timeously and I can’t do that anymore, I have lost confidence in your level of service. It’s almost two months now without any progress. You’ve previously committed to ensure that the pickup is arranged at the earliest possible time but to date that hasn’t yet happened. If you are unable to arrange a pickup, please return my money, it has become clear to me that you aren’t willing to accept the return of the product. Please refund my money!