They lost my order

I it was posaible I wouldn't even give them 1star. I ordered a pair of cricket shoes on the 11th of July. The delivery dat was 15th of July. By Monday 17 July I had not received anything. I went onto the costumer chat on the Adidas app. The peso told me that my package was not shipped but that they would look into it. Next thing my order status changed to shipped. But when going onto the courier website no record was found. On Tuesday, 18th July I checked again and nou record found. I tried to contact them again on the chat, to no avail. I phoned their customer care line where I was told that my order was not dispatched and they cannot tell me when I will get my package. I again kept checking the site and by this morning nothing had changed. When contacting then AGAIN I was just given the excuse that they had moved warehouse and all the deliveries were delayed. Yet nobody can tell me when my order will be delivered and apparently my order is missing as well. They are full of empty promises and lies.