The Grinch of Online Shopping: Adidas Edition

On November 20th, 2014, I purchased gifts from the Adidas online store, expecting timely delivery and proper customer service. However, to date, I have not received any updates about my order.

I have made several attempts to contact Adidas via phone, calling multiple times at 8:00 AM, 10:00 AM, 2:00 PM, and 3:00 PM over three consecutive days, only to wait over an hour each time with no response. This lack of communication is completely unacceptable from a company of Adidas' size and reputation.

I then resorted to emailing Adidas and, after four days, received the following generic response:

"Your case reference number is ***5. Greetings from Adidas! I understand your concern about the order and I understand that you have been waiting for a long for the order to be delivered but please be rest assured since the tracking is still not generated therefore your case has been referred to the specialized team. Requesting you to please wait for a maximum of 4 working days for an update on the same. If you don't receive the response within the timeline, you can reach out to us."

It is now clear that Adidas does not have a proper resolution process in place. As a global, multibillion-dollar company, this kind of inefficiency is shocking and disappointing.

These gifts were meant for Christmas, and I am now left uncertain whether I will receive them in time. If Adidas cannot fulfill orders by now, they should notify their customers immediately and offer refunds so alternative arrangements can be made.

No one should wake up on Christmas morning without a gift under the tree because Adidas failed to deliver. This is not just about the delayed delivery but about the complete lack of transparency, accountability, and respect for their customers.

This kind of service would not be accepted in a first-world country, so why should we accept it while paying the same money? Adidas, you owe it to your customers to provide a service that reflects the value of your brand and the price we pay for your products.

I urge Adidas to take this matter seriously. I also encourage others who have experienced similar issues to stand together and hold companies accountable for poor service. Adidas, it’s time to step up and honor your commitments to your customers.

"Impossible Is Nothing, Except Delivering on Time"

Sincerely, Raylin