Stalling refund tactic and disturbing breach of customer trust

We placed an order with Adidas on 6 June 2025 and paid in full. After failing to deliver for over two weeks, Adidas cancelled the order themselves.

We followed up multiple times, and were told different things, including that we’d receive the item in 7 days (which never happened). After chasing the matter again, we were shocked to be told that Adidas needs a copy of our personal banking statement. Not to confirm payment, but for them to prove that they issued a refund.

This is absolutely unacceptable. • The refund hasn’t reflected because it hasn’t been processed, not because we’re unable to confirm it. • Adidas should have full access to their transaction records and the ability to trace this payment via their payment gateway. • Asking a customer to hand over their private financial information just so you can verify your own system is completely unreasonable and a breach of trust.

We’ve now waited over seven weeks, with no items and no refund. Just excuses and strange demands.

This is poor customer service, and we will now be escalating this matter for a chargeback.

We expect this to be resolved immediately, without further delays or privacy violations.